Refund and Returns Policy
Last updated: 17th August 2025
At Memutik Florist Style, we want our customers to be happy with every purchase. Please read our Return & Refund Policy carefully before placing an order.
1. Fresh Flowers & Perishable Items
-
Due to the perishable nature of flowers and floral arrangements, all sales are final and we do not accept returns or exchanges once the order has been delivered.
-
If your flowers arrive in poor condition (damaged or wilted), please contact us within 24 hours of delivery with photos of the product, and we will review the case for a replacement or partial refund.
2. Non-Perishable Items (Gifts, Accessories, Hampers)
-
Non-perishable products may be eligible for return or exchange within 7 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
-
Customers are responsible for return shipping costs unless the item is defective or sent in error.
3. Order Cancellations
-
Orders may be cancelled at least 24 hours before the scheduled delivery date for a full refund.
-
Once preparation or delivery is in progress, cancellations are not allowed.
4. Refunds
-
Approved refunds will be processed back to your original payment method within 7–10 business days.
-
If you have not received your refund after this period, please contact your bank or credit card provider before reaching out to us.
5. Incorrect or Missing Orders
-
If you receive the wrong item or your order is incomplete, please notify us within 24 hours. We will arrange for the correct product to be delivered or issue a refund if the item is unavailable.
6. Contact Us
If you have any questions or concerns about returns or refunds, please contact us at:
Memutik Florist Style
Email: admin@memutikfloriststyle.com
Phone: 60167212859